Return and Refund

Our Commitment

At Alessntials, we strive to make every customer 100% satisfied with their purchase.

If you experience any shipping or product issues, please email us at customer@alessntials.com including an explanation and clear photographs describing the reason for your request. Our team will assist you as soon as possible.

Important: Please ensure that your address details are accurate and complete. Incomplete information may result in undelivered packages or unprocessed requests.

Returns & Exchanges

All products are covered by a 90-day replacement or refund warranty from the date of purchase.

Eligibility Requirements:

  • Items must be unused, in their original condition, and properly packed.
  • Return or exchange requests must be made within 90 days of receiving your order.

Processing returns may take up to 14 business days after we receive your package. You will receive an email confirmation once your return has been processed.

How to Request a Return or Exchange

Step 1

Email customer@alessntials.com within 90 days of delivery.

Step 2

Include your Order Number, Item Code(s), and reason for the return or exchange.

Step 3

Attach photographs showing the issue for faster approval.

Important Notes:
  • Once approved, we will provide the correct return address. Do not return to the shipping or parcel address.
  • After shipping, please share your tracking number with our customer service team.
  • Returned items will be inspected before a replacement or refund is issued.

Cancellation Policy

Unpaid Orders

If your order is not paid, you can cancel it at any time. Please contact customer@alessntials.com with your order number for quick processing.

Paid Orders

If your order has already been paid, please contact us immediately at customer@alessntials.com. Once your order has been processed or shipped, it can no longer be canceled.

Defective / Damaged / Mis-shipped Items

If you receive a defective, damaged, or incorrect item, you may request a partial or full refund, or an exchange.

For damaged shipments: Please obtain a Proof of Damage document from the delivery carrier and include it in your return package.

Refund Policy

Once your return is received and inspected, a refund will be issued to your original payment method. A confirmation email will be sent to the email address used during purchase.

Refund Eligibility:

  • Only regular-priced items are eligible for refunds.
  • Discounted or sale items are non-refundable.
  • Items returned without prior notice to our customer service team will not be accepted for a refund.

Late or Missing Refunds

Refunds are typically credited to your original payment method within 7–10 business days after receipt of the returned item.

If you have not yet received your refund, please:

  1. Check your bank or PayPal account again (some transactions may take extra time).
  2. Contact your bank or credit card company, as posting times can vary.

If you have completed these steps and still haven't received your refund, please contact us at customer@alessntials.com.

Shipping Cost & Relisting Fee

Scenario Responsibility Details
Personal Preference Returns Customer Buyers are responsible for return shipping costs in cases of personal preference (e.g., dislike, wrong size, or wrong color).
Defective/Damaged Items Alessntials We cover return shipping for defective, damaged, missing, or incorrect items.
Relisting Fees N/A We do not charge any relisting fees.

Return Address

Alessntials Returns
500 West Warner Avenue, Unit A
Santa Ana, CA 92707
United States

Need Help With Your Return?

Our customer service team is here to assist you with any questions or concerns about returns and refunds.

Contact Customer Service